We deliver an omnichannel experience for your shoppers, empowering you to build a loyal customer base and increase your sales without spending a fortune and worrying about technology hassles.

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Faster website

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The faster your pages load, the better sales performance your online store has. A study by the Aberdeen Group showed that a 1-second delay in page load time is equal to 7% less in conversions. At OmniCX, we are always looking for ways to make our platform faster – we monitor server response time, offer native integration to CDN and cache solutions, allow you to work with the latest front-end tools like React, for example, and we work with a non-relational database, which reduces the requests to servers.

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Super Fast OmniSearch

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OmniSearch is based on the most popular search engine - Elastic Search and it performs ranked searching displaying the best result first. 

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Truly OmniSearch

The search engine works across the content (blog, custom pages) and Merchandise (product catalogue, brands, categories) in one go and displays in the way your business demands with the ability to manage the default sort order.

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Searchandising

In general, business does not have much control over what search results are returned, however with OmniSearch, you can curate the search results by pinning down the specific products on the top based on the commercial drivers

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Faceted Search

Facets are one of the most powerful tools for product discoverability and enabling the shoppers to narrow down their search result for their specific needs. Use price, brand, category, colour or any of the custom attributes - control what you want to be used as a search facet.

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Keyword Redirections, synonyms, type ahead

Redirect the users to desired pages for the specific keywords. Define synonyms making it easier for shoppers to discover the products. Or simply do character replacements as well for special character sets. Type-ahead makes it easier for your shoppers to search your website and that enhances the overall user experience and improves the product discoverability.

Guided Navigation

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Personalise the search results for your user through a guided navigation - asking questions on their preferences and presenting most relevant, minimal number of search results rather than confusing them with 100s of results

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Recover Abandoned Carts

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Recover the abandoned carts using the cart monitoring tool and configurable email campaign to be run against the abandoned carts

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Smoother & Secured Checkout

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Payment Methods

A plethora of payment gateways supported out of the box - WorldPay, Realex, Givex, Paypal, Mastercard, Klarna, Credit and many more. Shoppers can also save their card in their accounts for future use reducing the time taken for checkout.

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Split Payments 

Offer flexibility to the customers by allowing them to split their payments across multiple payment methods including gift cards (Givex), pay later (Klarna).

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Fraud Prevention Rules

Integrate with the default Fraud Prevention mechanism from the payment gateway and customise rules on top of the fraud scoring provided by the respective gateways. 

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SSL

Fully secured checkout on SSL and even run the whole website on SSL making it more secure and delivering more confidence to your shoppers.

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