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Charlotte Sherwood 18 May, 2018

5,000 people, 2 days

 

Notes from IRX 2019 by the OmniCX team

 

For the 3rd year running, OmniCX decided to exhibit at the Internet Retailing Expo. Every year the show promises to be packed full of interesting speakers and great exhibitors. This year proved to be no different!

Our attendance was a great success. Over 5,000 people came through the IRX doors over the two days, to see 150+ exhibitors or to attend one of the 100+ speakers and workshops - Three of which were our very own. Throughout the 2 days we welcomed literally hundreds of people onto our stand and our workshop and theatre sessions. We demonstrated how our Customer 360 feature worked live on the stand, which was of interest to retailers trying to better understand how their customers interacted with their business.

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Each of us has our own work to do, our own path to walk

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From left to right, Vikram Saxena, Richard Slade, Charlotte Sherwood, Austin Keep and Saurabh Chowdhury.

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All five of our speakers in their three presentations were a great hit! The first day saw Julian Holt, Chief Technology Officer of The Fragrance Shop, present his talk on how a customer centric approach has been a key contributor to helping them become a leading multichannel retailer. Over 70 of you enjoyed the insights that Julian delved into!

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Each of us has our own work to do, our own path to walk

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Julian Holt presenting his talk on ‘The smell of success: how a customer first strategy has powered The Fragrance Shop to become a leading multichannel retailer.’

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Later that afternoon, Tom Martin, Big Data Evangelist, and his partner in crime Brie Read, CEO and founder of Snag tights,  presented their workshop on the practical uses of an email marketing list and how big data could be its downfall. Once again, they drew a sizable crowd to their theatre.

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Each of us has our own work to do, our own path to walk

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Brie Read presenting her section of ‘Will big data finally kill off your email marketing list?’

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And last, but certainly not least, Andrew and Zana Busby from Retail Reflections, presented their very in-depth talk on the psychology of consumers. Their main points focusing on the emotional and potential sensory uses that could be applied to the customer journey.

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Each of us has our own work to do, our own path to walk

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Zana Busby front of stage, presenting her section of ‘The Psychology of the consumer- what you really need to know.’

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Back on our stand, there was a lot of interest in our B2B service, as people sought assistance to deliver their eCommerce strategies. We all enjoyed welcoming familiar faces and new businesses to our stand over a very busy couple of days.

If you'd like to follow up with us and find out more about our services, get in touch today.

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