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Use our product but don’t forget our people

We’re not just a platform, our services are provided to make your life easier.

OmniCX Retailer Services

Access a dedicated team determined to help your business grow and make sure that you get the most out of the OmniCX platform.

Planning - Consultancy and Advisory

If you are considering replatforming, our team of expert developers, designers and strategists can guide you to make the right choices aligned to your business objectives and industry drivers.

Considerations include:

  • Project scoping from cradle to the grave.
  • Readiness Assessment
  • Mapping your objectives against current status
  • Hosting approach: On-site or cloud?
  • Native mobile app or responsive web site?

UX/UI & Branding

Customer centred design underpins our framework to designing persuasive customer experiences. Based on your positioning & preferences, we help you pick the right design agency from our network of partners. Our partner agencies are all based out of UK and provide strong expertise in UX / UI designing services across channels and together we deliver world-class digital commerce with engaging designs with state of the art OmniCX platform underneath.

Build, Integrate and Implement

Every business is unique, and in order to be efficient – every OmniCX platform installation needs to be tailored to the needs of the user. You may decide to do the implementation yourself or you can pick an agency from our partner network - either way, we will also provide a dedicated Success Manager for the whole implementation cycle to ensure it runs smoothly and on time.

  • Provide training to the dev team
  • Capitalise on best practices from our experiences
  • Optimise each stage of implementation
  • Keeping a close watch on the timeline
  • ... and many more small things that make a huge difference

Lifelong Support

Our support solutions are designed to provide hassle free help and will be on hand to support you 24x7. Be it product, technical or business support, we aim to provide an exceptional experience through our detailed on-boarding process and in-house trained support team who, as you would expect, are OmniCX evangelists and can give you the answers you need, fast.

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