The Order Management System module is responsible for managing and displaying your store’s orders. It provides a 360-degree view of customer purchase information across all channels, offering more comprehensive data to deliver personalized customer experiences. This makes it possible to see all orders, change their status, cancel, return items, provide tax receipt information and track shipments. It also groups together all emails sent to customers, while allowing you to assign tasks in each step of the process.

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Single view of the inventory

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The platform provides a single view of product availability from all the fulfilment channels - warehouse, physical stores. The single view of inventory across all sales channels - website, store, marketplaces gives enables you to sell more and build confidence for your shoppers as well.

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Logistics

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Check stock in store

Empowering your shoppers to check the stock in the store closer to them brings multifold benefits - customer buys from you, a customer comes into your store giving you an opportunity to up-sell. This makes it quite critical for your business to have the capability to check stock in any of your stores at any time.

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Pick, Pack and Ship

The platform provides the capability to manage the order fulfilment lifecycle through a pick, pack, ship stages across a different warehouse or physical stores. The orders are automatically routed to the most optimised delivery centre based on the destination postcode reducing the overall shipping cost and also delivering faster.

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Carrier Integrations out of the box

Parcelforce, Yodel, Hermes, DPD and several other carrier integrations available out of the box, the process for generating labels and tracking becomes quite seamless.

Click n Collect

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The boundaries between the channels have dimmed, and your business needs to adapt as well. OmniCX allows shoppers to buy online, pick up in store or return at the store. With the right level of customer insight, this gives your business a possibility to up-sell in person and build a better relationship with the customer.

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Ship from warehouse Or Store Or Dropship

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Today's world, the delivery options have become critical for eCommerce business and enable you to differentiate your business. The platform provides a capability to ship from warehouse, ship into a store, pick up from a store or even third-party dropship simply enhancing the overall customer experience.

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