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Careers in OmniCX

Account Manager

Management, London

Description:

We are looking for a passionate Key Account Manager who can partner with us and ensure the long-term success of our customers. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.

The ideal candidate will be apt in building strong relationships with strategic customers. You should be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction.

The goal is to contribute in sustaining and growing our business to achieve long-term success.

What are we looking for?

Responsibilities:

  • Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients & turn it into long-lasting relationships.
  • Responsible for the development and achievement of sales through the direct sales channel.
  • Focusing on growing and developing existing clients, together with generating new business.
  • Write business plans for all current and opportunity tender business.
  • You will act as the key interface between the customer and all relevant divisions and ned to develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
  • Acquire a thorough understanding of key customer needs and requirements.
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
  • Ensure the correct products and services are delivered to customers in a timely manner.
  • Serve as the link of communication between key customers and internal teams.
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Requirements:

  • Previous experience in Account Management or Territory Sales and display an attitude that is key to success.
  • Experience in sales and providing solutions based on customer needs.
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
  • Excellent organizational skills.
  • Ability in problem-solving and negotiation.

Apply Now

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