We are OmniCX

Learn more about us


OmniCX was born to fill a hole, a hole left from the recent spate of acquisitions in the ecommerce space by the global tech giants on buying sprees to create complete customer experience solutions. ATG, Demandware and Hybris had all been successful as vendors providing complete solutions to tier 1 global retailers and smaller mid-market players alike. However, as the tech giants assembled their suite of technologies to include eCom, CMS, Search, Service, Marketing, etc, the solutions still needed to be integrated, started to become expensive and heavy weight to run for the mid-market companies.

As their alternative, mid-market companies were left with a solution based around Magento. As an open source platform, with the perception of low costs, extensive range of plugins and low-cost development community, Magento was adopted by many companies and saw rapid growth.


Our experience has been developed over many years working with large and mid-sized organisations in the field of ecommerce, fulfilment and customer experience. Our parent company, Axtrum Solution is a leading provider of enterprise technology solutions where we have designed and delivered one of the world’s largest digital fulfilment platforms for Adobe, Microsoft, etc; and designed, built and implemented omni-channel platforms for The Fragrance Shop to seamlessly connect their customers across web, mobile, service desk and into their 180 stores with POS and Click & Collect.

Our offices

OmniCX Digital Ltd
12 Hammersmith Grove, Hammersmith,
W6 7AP,

OmniCX Digital Pvt. Ltd.
Express Trade Tower 2,
Sector 132, Noida,
Uttar Pradesh,

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